Fit Vantaa’s Contact terms and conditions

Item 1 applies to customers with direct debit contracts. It does not apply to monthly cards or single visits.

1.    A four (4) week e-invoicing membership is valid until further notice and includes a one full calendar month notice period for termination. Membership is always personal. The notice period begins on the first day of the full calendar month following the day of termination.
2.    For individuals under the age of 18, the agreement must be made by a guardian, who is responsible for the payments and for ensuring that the minor behaves appropriately and adheres to the terms and rules of this agreement. Minors can only join the fitness center with a guardian at the customer service desk during its opening hours. New memberships will be billed in the guardian’s name. Once the minor turns 18, they are responsible for transferring the billing to their own name. This change must be reported in writing via email to info(at)fit-vantaa.fi.
3.    The e-invoice for Fit Vantaa’s services (Scandinavian Wellness Group Oy) will appear in your online bank about 14–21 days before the due date, which marks the beginning of the new 4-week training period.
4.    The 28-day (4-week) training cycle always begins on the invoice’s due date.
5.    Please activate e-invoicing in your online bank as soon as possible. Activation may take several business days. If the e-invoice agreement is not active when the invoice is created, the invoice will be sent as a paper invoice via Posti. Paper invoices may be lost by Posti, and your access card will be deactivated 7 days after the due date if the invoice remains unpaid.
6.    We are not responsible for lost or delayed paper invoices or any resulting collection costs. For this reason, we always recommend using e-invoicing. We remind customers of this by email and at the customer service desk.
7.    It is important to pay the invoice by the due date. The access card will stop working 7 days after the due date if payment is not made. If payment is late, the card will reactivate automatically 2–3 business days after the payment is registered by the billing company. To reactivate the card faster, you can pay the invoice at the reception desk. If the card has already been deactivated, customer service cannot reactivate it, even if payment is made. The card will be reactivated by the billing company once the payment is registered.
8.    Not paying the invoice, cancelling the e-invoice agreement through your bank, or simply not visiting the gym is not considered a termination of membership.
9.    Cancellations must always be sent by email to info(at)fit-vantaa.fi.
10.    Membership cannot be cancelled during FitVantaa’s promotional period. After the promotional period, cancellation is allowed with a one (1) calendar month notice period. Membership pausing is not allowed during the promotional period. After the campaign, the membership continues automatically with a 4-week billing cycle and a one-month notice period.
11.    Customers may pause their e-invoicing membership. We require the start and end dates of the pause to be submitted via email to info@fit-vantaa.fi. The minimum pause duration is 2 weeks and the maximum is 1 year. The membership resumes automatically when the pause ends. Any invoice issued before the pause must be paid. The days paid in advance will be credited as training days after the pause ends. No separate fee is charged for pausing. We do not backdate pauses. Membership cannot be cancelled directly from a paused status; there is always a minimum one (1) calendar month notice period.
12.    The customer exercises and/or participates in group classes at their own risk. This applies to the gym, group fitness areas, all public spaces of the fitness center, and changing/shower facilities.
13.    Customers must ensure their child can cope in the kids’ area and are responsible for supervising their child. Children may not run freely in the gym areas. We follow the safety regulations set by TUKES.
14.    The fitness center is not responsible for any valuables brought in by customers.
15.    Gym or group class fees will not be refunded retroactively due to illness. Unused memberships do not qualify for compensation and do not count as termination.
16.    Price changes will be announced to members one (1) month in advance, after which the new price takes effect automatically.
17.    Termination or suspension of membership becomes effective only once all contractual obligations, including the notice period, billing/outstanding payments, and any related matters, are fulfilled.
18.    Customers must be prepared to present proof of identity.
19.    If a member brings or lets an unauthorized person into the gym without customer service permission or behaves inappropriately, they will be charged a fee equal to five times the 4-week membership fee per unauthorized visit.
20.    If a member behaves inappropriately in the gym, raises their voice toward others, or violates gym rules, the membership will be terminated immediately with a ban, and no payments will be refunded.
21.    The access card is personal and must always be carried when entering the fitness center. Jumping over the gate is strictly forbidden. Members must present ID upon request. Lost cards will be replaced for a fee according to the current price list. Lost cards must be reported to staff immediately. If someone else uses the access card and the loss was not immediately reported in writing, the fitness center is not responsible for any purchases made via vending machines. Additionally, a fee according to the price list will be charged for each unauthorized visit. If violations continue despite warnings, the membership may be completely terminated. In such cases, no refunds will be given for payments already made.
22.    The fitness center is obliged to inform members at least one (1) month in advance of any price changes due to changes in VAT or other regulatory measures before such changes are passed on to the member.
23.    First-time visitors will receive a discount equal to the single-entry fee if they later purchase a membership from customer service and present a receipt or order confirmation.
24.    In case of payment delays, the fitness center has the right to charge interest according to the Finnish Interest Act and reminder fees. If the invoice is forwarded to a collection agency, the customer is responsible for the collection costs.
25.    If a member neglects their payment obligations despite a reminder, the membership may be terminated immediately.
26.    In corporate agreements, the contracting parties are FitVantaa – Iron Paradise Fitness Center (Scandinavian Wellness Group Oy) and the member as a private individual. The company covers the member’s training costs as defined in the agreement. If the member leaves the company or the company stops covering their portion, the member is ultimately responsible for any payments and related costs, as stated in section 24.
27.    We maintain a customer register and process personal data in accordance with the EU General Data Protection Regulation (GDPR), supplemented and specified by national legislation. The privacy policy is available on our website and at the fitness center upon request.
28.    No compensation will be provided for gym closures mandated by the Regional State Administrative Agency. No refunds will be issued for unused 10-visit cards or single visits.
29.    External personal trainers may coach their clients at our facility, but both trainer and client must have a valid card or single-visit ticket. Recruiting clients or promoting personal services is strictly prohibited on the premises.

Welcome to Fit Vantaa Fitness Center. Congratulations on making a healthy choice!