E-invoicing customer

    Instructions for activating e-invoicing for fitness services

    Follow the instructions below to activate e-invoicing/direct payments for FitVantaa’s fitness service fees. These instructions are made for Nordea Netbank, and practices may differ between banks.

    1. Log into the online bank using your online banking codes and go to E-invoices
    2. Press “New invoicer”
    3. Type “FitVantaa” on the search line
    4. Press “Order e-invoice” The summary page will open
    5. In the Identification section, the system will request your customer code
    6. Enter your customer code on the line and press “OK”
    7. Check that your details are correct and press “OK”
    8. The e-invoice is now accepted and the display shows the text “We will transmit your reception address to the invoicer you chose”
    9. Scroll to the bottom of the page and press the “Take in use automatic payment” link
    • If you wish, you can enter a maximum amount for automatic payment. Enter the sum or select the option “I will automatically pay all e-invoices regardless of the amount” so that you will not need to confirm the fitness service payments separately every time and the service will operate as a direct payment service.
    • For validity, select “Until further notice”
    • Check that your details are correct on the summary page, enter your confirmation code and press “OK”.
    •  You will receive e-invoices for the fitness services provided by FitVantaa through your online bank approximately 14-21 days before the due date, which is the date on which the invoiced amount will be debited from your account.

    It is important that you pay the invoice by the due date, as the card will no longer function when seven (7) days have passed from the due date. The card will be reactivated with a delay of 2 to 3 days after you have paid the invoice.

    Failure to pay an invoice, not visiting the fitness centre or terminating e-invoicing in your bank do not constitute a termination of your contract.

    Terminations should always be sent by email to info@fit-vantaa.fi

    • You can change your e-invoice settings at any time in your own online banking service
    • If you have chosen e-invoices and do not activate e-invoices in your online banking service, we cannot send you e-invoices. In this case, the payments will remain open and you will be liable for reminder fees or collection costs.
    • If e-invoicing is not activated, we will add an invoice fee of five (5) euros to future payments, so please activate e-invoicing at least two weeks before the next invoice! (It can take from one to three days to activate e-invoicing.)
    • If you prefer to pay your invoices through customer service, you should do this at least 15 days before the due date of the upcoming invoice.

    You have now successfully activated e-invoicing for FitVantaa and can now focus on exercise and improving your personal wellbeing. If you have any questions regarding e-invoices, we will be happy to help you.